Return Policy

🔄 Return Policy

At RiverRosy, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help!

✅ Eligibility for Returns

• Items must be returned within 14 days of delivery.

• Products must be unused, unwashed, and in their original packaging.

• Proof of purchase (order number or receipt) is required.

🚫 Non-returnable Items

• Sale or clearance items

• Personal care products

• Customized or personalized items

🔁 How to Initiate a Return

1. Contact our support team via [insert contact email or form].

2. Share your order number and reason for return.

3. We’ll review and provide return instructions within 48 hours.

💸 Refund Process

• Refunds are issued to the original payment method.

• Once your return is received and inspected, we’ll notify you of the status.

• Please allow 5–7 business days for processing.

🚚 Return Shipping

• Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

• We recommend using a trackable shipping service.

📦 Exchanges

• We currently do not offer direct exchanges. Please return your item and place a new order.